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Golden Palace updated Oct 30, 2019

Golden Palace is an online casino established back in 1997. This casino is operated by ProgressPlay Limited Casinos which owns gaming licenses from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). The casino is available to play from any web browser like Safari, Mozilla Firefox and Google Chrome; you can also play at this casino by downloading their app on your phone or tablet, this app is available on the IOS app store and the Google Play Store.

This casino has been marked as blacklisted by several review pages including due to unethical business related to their terms and conditions, their marketing strategies and for being unresponsive to player’s complaints.

Casino Bonuses

There are currently two bonuses available at this casino. First we have the welcome bonus, this is a 50% match bonus up to £/$/€100 only on the first deposit you made at this casino. The second promotion available is a “cashback weekends”, with this promotion you can get up to £/$/€ 500 from your deposit’s losses. There are also other bonuses and promotions available but they are limited offers that might not be available for a long period of time.

The wagering requirements for all of these bonuses are 50 times the bonus amount. Deposits made using Skrill are excluded for all of this casino’s bonuses and promotions. Full terms and conditions apply to all the available bonuses at Golden Palace Casino. This casino reserves the right to alter, cancel or suspend any offer and any promotions at any time and without prior notice.

As you can see in the previous paragraph this is one of the main reasons for this casino to be blacklisted in so many review pages like


Golden palace casino offers several deposit and withdrawal methods. You can make a deposit using Visa and MasterCard credit or debit cards or, you can deposit using a pre-paid card or a EWallet like: PayPal, PayviaPhone, Paysafecard, ecoPayz, Trustly, Skrill, Neteller, Sofort, giropay, Interac and QIWI. You can also deposit via bank transfer.

VIP & Loyalty Rewards

This casino has a VIP room where you can get especial perks including: discounts, special promotions and extra bonuses. This program is a “points based” program where you earn a point for every £/$/€16 wagered on the casino. You can access this VIP program once you created an account at Golden Palace Casino (you will start at the bronze tier). The maximum level at this program is the Diamond level (10.000+ points needed).

Games & Slots

Golden Palace Casino uses the following software providers for their casino games: Microgaming, NetEnt, NextGen Gaming, Amaya, Elk Studios, Red Rake Gaming and Betsoft.

At this casino you can play slots games like: Conan Video Slot, Leaders of the Free Spin World, Aurora Wilds and many more. There are also table games available like: blackjack and roulette.

This casino has a downloadable version available on the IOS app store and the Google Play Store.

Customer Service

At the moment of this review this casino has two contact options, the first option is through their live chat but this service is currently not available; this is another reason why this casino has been blacklisted and marked as not recommended by The Pogg. The other contact option is through their support email: [email protected]

Join Golden Palace

There is no reason to join this casino, even though Golden Palace might have ok games and good promotions, the fact that this casino confiscate bonuses without prior notice and they neglect their players complaints by not answering them talks very bad about this casino, and, on top of that, this casino uses unethical marketing strategies.

If you are currently looking for a casino to join, please avoid this casino at all cost. If you want to find a better casino for you, we recommend that you go to our “new casinos” section, there you will find lots of reviews with the best recommended casinos of 2019.

Frequently Asked Questions

Does Golden Palace Casino take US players?

No, this casino does not take US players

Does Golden Palace Casino take Bitcoin or any other cryptocurrency for payments?

No, at the moment of this review this casino does not take Bitcoins or any other cryptocurrencies as payment options.

Does Golden Palace Casino offer online poker or bingo?

No, this casino does not offer any of these games at its site.

Is there a VIP & loyalty rewards program for frequent players?

Yes, there is a VIP & loyalty rewards program available.

What are the wagering requirements of the signup bonus?

All the winnings from the available bonuses carry a 50x wagering requirement before they can be returned as real money.

What resources does Golden Palace Casino offer to help problem gamblers and for self-exclusion?

  • Links to betting’s site restriction software.
  • Self-exclusion.
  • Reality Check.
  • Time-out period.
  • Daily, Weekly and monthly deposit, wager and loss limits.
  • Links to the corresponding agents.

Does Golden Palace Casino have a refer a friend program?

No, however this casino does have an Affiliate Program called “Golden Palace Affiliates”.

How long does it take to receive a withdrawal from Golden Palace Casino?

Depending on the selected method it can take up to 3-5 business days for credit or debit cards, from 24 to 48 hours EWallets and from 3 to 7 days for bank trasnfers.

Under what gambling licenses is Golden Palace Casino regulated?

The information regarding this casino’s license information, as it appears on their site goes as follows: is operated by ProgressPlay Limited of Level 3 (suite no. 1258), Tower Business Centre, Tower Street, Swatar, Birkirkara, BKR 4013, Malta. ProgressPlay is a limited liability company registered in Malta (C58305), that is licensed and regulated by Malta Gaming Authority and operates under a License Number of MGA/B2C/231/2012 issued on 16th April, 2013; and is licensed and regulated by the Gambling Commission, License Number 000-039335-R-319313-015. Persons from Great Britain wagering via the website are doing so in reliance on the license issued by the Gambling Commission.

Are there Christmas casino bonuses being offered by Golden Palace?

Yes, there are daily bonuses listed just check out their advent calendar