Cool Cat Casino

Despite the generous bonuses from its VIP Club, players would do well to stay away from Cool Cat Casino. A good reason for this is due to the numerous payment issues that this online casino has incurred in the past couple of years. This is really a shame because the online casino actually had a lot of promise with its numerous promotions that would have given players bonuses that ranged from 210% to 490% of the amount they deposited. Other than this, the online casino also has a good selection of casino games provided for by Real Time Gaming. The online casino was established in 2002 by the Virtula Casino Group and has a license to operate in Costa Rica. More recently, the online casino’s management switched to GWages/Ace Revenue.

Casino Bonuses

Cool Cat Casino’s bonuses are actually a bit different than what you’d find in other online casinos. Regardless if they’re new or not, players will have access to bonuses through bonus codes available on the online casino’s VIP Club page. Players can use the code IMAVIP490 to get a 490% match bonus for deposits of at least $30. Other than this, players can also opt for a 650% match bonus if they use the bonus code IMAVIP650. There are also bonus codes that can give players anywhere from 210% to 280% in no rules bonuses. What’s unique about these type of bonuses is that players who opt for them don’t have to worry about playthrough and max cash-out limitations.

Banking

There are a number of payment methods available to players who register for a Cool Cat Casino account. If they want their accounts funded instantly, players can opt to use their Visa and/or MasterCard debit/credit cards. If these are unavailable (or if they’re reluctant to use them) then players might want to use alternatives like Neteller and Bitcoin. Aside from deposits, these payment methods are also usable for withdrawals along with Bank Wire and Bank Checks. With that said, players would do well to remember that the online casino has had plenty of complaints as recently as last year when it comes to withdrawals. Most of these complaints leveled at the online casino mention how it takes its time to process withdrawals initiated by its players.

VIP & Loyalty Rewards

As explained earlier, the online casino has a VIP Program that allows players to get more for their deposits. The program currently has 5 levels with the lowest called Cheddar. To be a part of this, players will need to accumulate at least 150 Comp Points or deposit at least $500 to their accounts. Progression through higher levels like Dodger, Bouncer, Coolcat, and Coolcat Elite will require the player to accumulate more Comp Points by depositing funds to their accounts and playing the online casino’s games.

Games & Slots

Since Cool Cat Casino makes use of Real Time Gaming software, players will have access to a reasonable number of casino games if they register for an account. For video slots, the online casino has titles such as Caesar’s Empire, Achilles, Aladdin’s Wishes, Double Ya Luck, Food Fight, Ghost Ship, Crazy Vegas, Kung Fu Rooster, Lion’s Lair, Cash Bandits 2, and Cleopatra’s Gold. Other than these, there are also table games like European Blackjack, Super21, Tri Card Poker, Vegas Three Card Rummy, Pai Gow Poker, Baccarat, Let’em Ride, Pontoon, and Perfect Pairs. Players should also check out Craps, American Roulette, Keno, European Roulette, and Treasure Tree if they’re down for specialty games.

Customer Service

In reviews conducted by independent casino gaming portals like ThePOGG and AskGamblers, Cool Cat Casino was found to be inconsistent when it came to providing feedback to its players regarding their concerns. For players looking to get timely customer service from the online casino, this could prove to be a stickler. If, for some reason, they want do want to test how good the online casino’s customer service is, then players can try getting in touch using its Live Chat feature. Other than this, players can also try contacting these hotline numbers: 1-888-441-6693 and 1-678-349-0349. There’s also an e-mail helpline ([email protected]) that players can send the details of their concerns to.

Join Cool Cat Casino

If you want to deal with really late payments and unresponsive customer support then by all means, register for a Cool Cat Casino account. Seriously though, so long as the online casino doesn’t change its ways then players are better off taking their money elsewhere. Sure it has great bonuses, promotions, and a rewarding VIP Club. However, if players’ withdrawals are processed on time then how can they really enjoy these features? For GWages/Ace Revenue to bring back trust to their online casino, they’ll need to make sure that they’re able to provide players with their due in a timely and efficient manner. Otherwise, continuing with the way they’ve been managing Cool Cat Casino last year will undoubtedly spell doom for one of the oldest online casinos in the industry.