What is your name?
Which casino do you work for?
How long have you been working as a livechat agent?
I’ve been working for 2 months.
Where do you live?
I live at home
What do you like to eat?
What are your hobbies?
Do you like to gamble?
What music do you listen to?
What do you enjoy the most about your job?
Being a part of something cool.
What do you enjoy the least of your job?
People who ask for bonuses
Have you encountered any celebrities and famous people at the casino?
No, I haven’t.
You deserve a raise because?
I work hard.
Do people just go onto live chat just to chat about their personal stuff?
Sometimes they do
Share a story of a player from hell
Okay, once there was a player who lost all his money in our casino and wanted a refund because he had a self-exclusion in another casino.
He thought that all the casinos are connected and was sure he would get a refund based on the fact that he wasn’t allowed to play in our casino. Anyway, long story shot, he was extremely annoying and was writing us every 15 minutes for 3 days. That’s my example of “a player from hell” who doesn’t believe what he was told and who always thinks he is right no matter what.
Do you make friends with the people you chat with?
No, we are trying to work professionally.
What is your most memorable moment at work?
The way some people ask for loyalty bonuses.
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