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Chumba Casino works with VGW Group and this Group is committed to providing excellent customer service. They´ve an international number +356 99088901, and also an email, so any question you may have don’t be shy and contact them, and they´ll answer you! Also on the website, you can click on the “Contact Us” button and there write an email to them with all your questions.
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In this Casino, they only accept one account by the customer, so we advise you not to try to open another account because if you do that all your accounts will be canceled or suspended. If you realize that you have more than one registered Customer Account, whether active or not, on any Platform you must notify them immediately! Also if your account is inactive they´ll deactivate it!
You have to keep your registration details up to date all times, so if you change your phone number, email or address you should let them know by contacting their Costumer Support, also the name that you provide to them at registration should be the same that listed on your government issued identification. It is very important that you pay attention to those details because all prizes shall be paid to the financial account or online wallet from which you purchased Gold Coins, but if this is not technically possible, then to an alternative bank account you nominate.
The available deposit methods are Debit and credit cards like Visa or Mastercard and also you can use Skrill. The withdrawal methods (3 - 5 days for payments) are bank wire transfers and Skrill.
