We wrote a quick guide on how to test casinos for quality focusing on their live chat service, Twitter and Facebook.
Quick takeaway points are:
- Does the casino even offer live chat?
- Lazy or rude agents
- Amazing customer service
- Facebook & Twitter activity
A casino without livechat is not a good sign to start but keep in mind some amazing casinos simply don't offer it.
A casino that does have live chat but agents that don't seem to care to help, it's a good sign you might not want to play there.
When you find a casino that has friendly and helpful staff, it is a good sign you might want to keep them.
If they are active on Facebook and Twitter, you can learn more about their promotions but more importantly have a means of complaining in a public domain should you need to do that.
Using live chat as a casino check is a great way to filter out the good casinos from the bad.